FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW ABOUT HEWN CRAFT

Explore answers regarding project timelines, IP ownership, VR hardware compatibility, ERPNext customizations, and AI agent privacy compliance.

Who owns the source code and intellectual property (IP)?
You retain 100% full intellectual property ownership and source code rights upon project completion. We transfer all Git repositories, documentation, graphics assets, and deployment keys directly to your organization.
How do you handle VR/AR performance optimization for Quest 3 and Vision Pro?
We engineer applications targeting native 90 FPS on Meta Quest 3 and Apple Vision Pro using OpenXR and custom render pipelines. We perform GPU draw call batching, LOD simplification, and custom HLSL shader profiling to guarantee zero motion sickness and motion-to-photon latency under 11ms.
Can ERPNext be integrated with our existing custom CRM or Tally accounting?
Yes! We build bi-directional API connectors linking ERPNext with custom CRM databases, Tally Prime, SAP, QuickBooks, and e-commerce platforms. Our team handles data schema mapping and verification to guarantee 100% data integrity during migration.
Are the Autonomous AI Agents private and compliant with data security laws?
Absolutely. We offer on-premise fine-tuned model hosting (Llama 3, Mistral) on private cloud infrastructure, ensuring your company documents and client data never train public models. We enforce SOC2, GDPR, and HIPAA compliance guardrails across all vector databases and RAG pipelines.
What engagement models do you offer?
We offer Fixed-Price Milestone Contracts for defined scope builds, and Dedicated Engineering Team Retainers for continuous game engine iteration, liveops maintenance, or enterprise software development.
What post-launch support and SLA do you provide?
Every project includes 60 to 90 days of post-launch SLA bug-fix guarantee and server monitoring support. Extended maintenance packages are also available for 24/7 telemetry monitoring and server fleet scaling.