1. About these terms
These terms apply when you download, install, access or play Candy Crown, including any game feature or support service offered with it. Please read them together with the Candy Crown Privacy Policy and the rules of the app store or platform where you obtained the game.
By using Candy Crown, you agree to these terms. If you do not agree, do not use the game. Features may vary by device, app version and region; a feature described here applies only when it is available to you. The terms for the HEWN CRAFT website are separate from these game terms.
2. Playing Candy Crown
Candy Crown is a match-3 puzzle game. You can swap candies, create special combinations, use boosters, collect stars and progress through themed worlds. The game may add or change levels, goals, rewards and balancing over time. In-game instructions explain the rules for a particular level or feature.
You may install and play the game for your personal, non-commercial enjoyment on a compatible device. If you are below the age at which you can agree to terms yourself where you live, ask a parent or guardian to review these terms and help you use the game. A parent or guardian should supervise any optional purchases.
3. Accounts, guest play and saved progress
Candy Crown can save progress on your device. Some versions may also offer sign-in or online saves through a game service or Google Play Games. If you choose an account feature, you are responsible for keeping its credentials secure and for activity under that account, except where the law provides otherwise.
Guest play may be available without connecting an account. A local or guest save may be lost if the app is removed, its data is cleared, or the device is lost or changed. An online save may help restore progress, but synchronisation can be delayed or unavailable. If a save seems missing, contact support before clearing or reinstalling the game.
4. Fair play and acceptable use
Please use Candy Crown in a way that keeps it fair and working for others. You must not:
- cheat, automate play with unauthorised tools, manipulate scores or rewards, or exploit a bug for an unfair advantage;
- tamper with purchases, saves, game files, servers or security features, or try to gain unauthorised access to an account or service;
- distribute malware, interfere with the game or its online features, or use the game for unlawful activity; or
- copy, sell, redistribute or commercially exploit the game or its content without permission, except where the law expressly allows it.
Tell us about a bug or security issue through the support contact below. Restrictions on modifying or studying software apply only to the extent permitted by applicable law.
5. Rewards, boosters and virtual items
Stars, boosters and other in-game rewards are features for use inside Candy Crown. If a version offers virtual items that can be bought or earned, they are for personal gameplay only. They are not cash, do not carry a cash balance and cannot be redeemed for money or transferred outside the game unless the game expressly allows it.
We may adjust game balance, the way an item works or the availability of rewards to fix issues or improve play. If a change affects something you paid for, your rights under the app store's rules and applicable consumer law remain in place. A missing purchased item should be reported to support with the store order reference, without sending payment card details.
6. Optional purchases and refunds
Some versions of Candy Crown may offer in-game purchases. Review the displayed price and item before confirming a purchase. Payment is processed by the app store or payment provider used by your version, under that provider's terms. We do not receive your full payment card details.
For a billing problem or refund request, start with the store through which you paid and contact game support if an item was not delivered or does not work. For Android purchases, see Google Play's refund guidance. Refund eligibility depends on the store, the purchase and applicable law. Nothing here removes any refund or withdrawal right that the law gives you.
7. Rewarded ads and external services
Some versions may offer a choice to watch an advertisement in exchange for an in-game reward. Whether an ad is available, and whether a reward can be granted, may depend on your device, connection, region and the ad provider. If a reward does not arrive, contact support with the approximate time and feature involved.
App stores, sign-in services, ad providers and other linked services have their own terms and privacy practices. You are responsible for following those terms when using their services. We do not control their separate websites, payment systems or advertisements.
8. Game content and intellectual property
Candy Crown, its name, artwork, characters, music, code and other content are owned by their respective rights holders. Installing the game gives you a limited, personal right to use it under these terms; it does not transfer ownership of the game or its content to you.
Do not use game assets in a commercial product, advertisement or brand partnership without permission from the relevant rights holder. These terms do not remove any use permitted by applicable law.
9. Updates, availability and progress
We may update Candy Crown to add content, adjust levels, improve security or fix bugs. Some updates may be required for an online feature to keep working. We may also change or discontinue a feature if it becomes unavailable or impractical to maintain, subject to applicable law and any rights tied to a purchase.
We aim to keep the game and saved progress available, but cannot guarantee uninterrupted access or that every save can be restored. Maintenance, app-store changes, network problems and device issues may affect availability. Please keep your device and game updated and use an offered online-save option if you want progress to be easier to recover.
10. Restricting or ending access
If an optional online feature is used to cheat, attack the service or seriously breach these terms, access to that feature may be restricted while the issue is reviewed. We may also stop offering a game feature or service, subject to applicable law and any purchase-related rights. You can stop using Candy Crown at any time by uninstalling it; see the Privacy Policy for information about data already sent to an online service.
11. Warranty and responsibility
We aim to provide a playable game and respond to reported problems. To the extent the law allows, Candy Crown is provided without a promise that it will be uninterrupted, error-free or compatible with every device. We are not responsible for losses caused by circumstances outside our reasonable control, or for indirect losses where the law allows that limitation.
Nothing in these terms excludes liability or reduces a warranty, refund right or other consumer protection that cannot legally be excluded or limited. If something goes wrong, contact support so the issue can be investigated.
12. Privacy
The Candy Crown Privacy Policy explains how game progress, optional analytics, accounts, purchases, ads and support information may be handled. Please read it before using optional online features. The privacy terms of an app store or other provider also apply to its own service.
13. Changes and contact
We may revise these terms when the game or legal requirements change. The date above shows the latest revision. If a change requires a new acceptance step under applicable law or the platform's rules, the game may ask you to accept the updated terms before continuing.
For gameplay, purchase or terms questions, email support.ludoboom.hcs@gmail.com and mention Candy Crown. Do not include a password or full payment card number. For privacy requests, use the contact instructions in the Privacy Policy.