1. About this policy
This policy explains the information involved when you play Candy Crown, use an optional online feature, make a support request or visit a related page. Features can differ by app version, device and region. A feature described below applies only when it is available in the version you use.
Candy Crown's game features are separate from the HEWN CRAFT website. The website has its own privacy policy. If a game feature takes you to an app store or another provider, that provider's privacy terms also apply to its service.
2. Information involved
Different features need different information. The categories below describe what may be handled in Candy Crown; they do not mean every version collects every category.
| Category | Examples and source |
|---|---|
| Game and save data | Levels played, progress, settings and other information needed to resume a game. This comes from your play and can be stored on your device. |
| Optional analytics data | Events such as screens opened and levels played, together with basic app or device information used by Firebase Analytics when analytics is enabled. |
| Optional account data | An account or player identifier and save data if you choose an available sign-in or online-save feature. |
| Support information | Your email address, the contents of your message and any details you choose to provide when you ask for help. |
Please avoid sending passwords, payment card numbers or other sensitive information in a support message. If we need more details to investigate a problem, we will ask for information relevant to that request.
3. How information is used
Information is used to operate the game and the features you choose: saving progress, signing you in where supported, restoring or synchronising a save, recording a purchase or rewarded-ad result where applicable, and responding to support requests.
When analytics is enabled, gameplay events help us understand how features are used, find problems and improve the game. We may also use information to protect game services from misuse and to meet applicable legal obligations. We do not sell your personal information.
4. Saves and accounts
Candy Crown can store progress locally on your device. Clearing the app's data or uninstalling it may remove a local save. Your device or app-store backup settings may affect whether a copy can later be restored.
If online saves or sign-in are offered and you choose to use them, the game may send a player identifier and save information to the Candy Crown game server or Google Play Games so that your progress can be associated with your account and made available across sessions. You can play as a guest where that option is available, but a guest save may not be recoverable if the device is lost or its data is cleared.
5. Analytics
When enabled in a version of Candy Crown, Firebase Analytics can receive game-use events such as screens opened, levels played and progress. It may also process technical information needed to distinguish app installations and understand app performance. This information is used to review gameplay trends and improve the experience.
If your version asks for an analytics choice, collection depends on the choice you make. Use an in-game setting to change that choice where one is offered. For questions about a version without that control, contact us. Google explains how Firebase handles data in its Firebase privacy information.
6. Purchases and rewarded ads
Some versions may offer in-game purchases or rewarded advertisements. If you choose to buy something, the relevant app store handles payment and its own privacy policy applies. We do not receive your full payment card details. We may receive information needed to confirm that a purchase succeeded and provide the item in the game.
If you choose to view a rewarded ad, the ad provider used in that version may process information under its own privacy policy. Ad availability and privacy controls depend on the version and your device. Contact us for the provider's name and privacy notice if that information is not shown in your version.
7. Sharing and service providers
Information may be handled by providers that deliver an enabled feature, such as Firebase Analytics, Google Play Games, the app store, an ad provider, or the Candy Crown game server. We share only information needed for the relevant feature or support request. We may also disclose information if required by law or necessary to protect the game and its users.
Third-party services operate under their own privacy terms and controls. For example, Google describes its services in the Google Privacy Policy. We do not control an app store's payment processing or an ad provider's independent handling of information.
8. Retention, security and location
Local saves remain subject to the storage and backup settings on your device. Information used for an online save may remain associated with that feature until it is removed or a valid deletion request is completed. Support messages may be retained while needed to answer the request and address follow-up issues. Other retention periods can depend on a provider's settings or legal requirements.
We take reasonable steps to protect information used to run the game and limit access to those who need it for the purposes described here. No internet or storage system can be guaranteed completely secure. Providers such as Firebase may process information in countries other than your own; their privacy information explains where and how they handle it.
9. Your choices and privacy requests
- Guest play: Choose it where available if you do not want to connect an optional account.
- Analytics: Use an in-game analytics setting where offered, or contact us with questions about your version.
- Purchases and ads: You can choose whether to make a purchase or watch a rewarded ad. Device and app-store settings may provide additional controls.
- Access, correction or deletion: Email us to ask about information associated with an account or support request. Please include enough detail to help us identify the relevant record; we may need to verify your request before making a change.
Uninstalling the game stops further use of that installation, but it does not automatically delete information already sent to an online service. Some requests may need to be completed through the relevant app store or service provider. We will respond to privacy requests as required by applicable law.
10. Children
If you are a parent or guardian and have questions about information connected to a child who plays Candy Crown, please contact us. If you believe information was provided by a child without any permission required by law, tell us what happened so we can review the request and take appropriate steps. Availability of purchases, ads or online features may vary by version and region.
11. Websites and external links
This game policy covers Candy Crown and related support. Pages on hewncraftstudio.tech are also subject to the website's privacy policy. Links to app stores, Google Play Games, Firebase and other third-party services lead to sites or apps with their own practices; please review their notices before using those services.
12. Changes and contact
We may update this policy when the game, its providers or legal requirements change. The date at the top shows when this version was last updated. Material changes may also be described in the game or on this page where appropriate.
For questions, access or deletion requests, or concerns about a child's information, email support.ludoboom.hcs@gmail.com. Please mention Candy Crown and the device or account involved, but do not send a password or payment card number.